At Marbie Jewels, we take great care in inspecting and securely packing every order before dispatch to ensure it reaches you in perfect condition.
Returns We do not accept returns or exchanges for reasons such as: • Change of mind • Personal preference • Color or design expectations • Ordering the wrong product • Minor variations due to lighting or screen settings
Please review all product details carefully before placing your order.
Damaged or Wrong Product If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery. To be eligible for a replacement, you must provide: • A single, continuous, unedited video starting before opening the sealed package. The video must clearly show: • The sealed parcel with the shipping label visible. • The complete unboxing process without any cuts or pauses. • The product inside the package. • The damage or incorrect item clearly visible.
Videos that start after the package has already been opened or videos with edits/cuts will not be accepted as proof.
If the claim is verified, we will offer a replacement (subject to stock availability). If a replacement is unavailable, we may provide a refund or store credit at our discretion.
Cancellation Policy • Orders can be cancelled only before they are shipped. • Once an order has been dispatched, it cannot be cancelled.
Contact Us For any concerns regarding your order, please contact us within 24 hours of delivery with your order number and the required unboxing video.
Thank you for shopping with Marbie Jewels. We appreciate your trust and support.